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Please Review Our Refund Policy Before Purchasing
Before completing your purchase, please review our Refund Policy carefully. Refunds, returns, and exchanges are subject to specific conditions and time limits.
By proceeding with your order, you acknowledge that you have reviewed and agree to our Refund Policy.
Tax and Shipping
Tax included and shipping calculated at checkout
Shipping Policy
Shipping Location
All orders are shipped from Quebec, Canada.
Shipping Rates & Delivery Times
We currently ship within Canada only. Standard shipping rates are applied at checkout based on the total order weight. Shipping rates are shown before you complete your purchase.
Orders are processed within 2–4 business days. Delivery times may vary depending on your location, courier availability, weather, peak seasonal volume, or other delays outside of our control.
Once your order has shipped, you will receive a confirmation email with tracking information, if available.
Estimated delivery times after shipment:
Delivery timeframes are estimates and are not guaranteed.
Orders may be delivered on weekends depending on the courier’s schedule.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Please allow 24–48 hours for tracking updates to appear in the courier’s system.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the package.
Lost or Stolen Packages
Tohfa Linen House is not responsible for packages that are marked as delivered by the courier to the shipping address provided at checkout.
If tracking information confirms delivery but you did not receive your package, please:
If delivery confirmation includes photo evidence or a signature from the courier, no refund or replacement will be issued.
Refunds or replacements will only be considered if the shipping carrier officially confirms that the package was lost in transit.
Damaged Shipments
If your package arrives damaged, please contact us within 3 days of delivery at:
📧 info@tohfalinenhouse.com
Please include:
We will review the claim and provide further instructions.
Shipping Delays
Tohfa Linen House is not responsible for shipping delays caused by: